I had a 10:30 apt when I dropped the car off, I had told them I need the front 2 rotors replaced and asked if it will be done today, she proceeded to say if the parts are local its only about a 2-hour job. 6 hours later when I now need my car back, I get a call saying the inspection is done ( me thinking the work is done ) the $98 inspection that costed me only told me the things I already knew and asked to be replaced, seeing me disgruntled that the work I asked to be done was clearly not done, the clerk then tells me we can finish it today if the parts are local ( so again didn't even bother to search if they are local). MAM it's 4:00 and you close in an hour, you don't have parts and its a 2 hour labor job figure that one out. They also mentioned the terminal on my battery was cracked and the car has a hard time starting ( I agree it is cracked but it starts just fine always has, improbable all the sudden it shows up to the shop and doesn't want to start) So he drives the car around to me and immediately turns the car off (if it had a hard time starting smart thing would be to leave the key in and let me drive off but no i started it up no problem and drove off just fine In the end they wanted to charge me $800+ for 2 new rotors Not even in the realm of worth the money or time because day 1 is just for inspection apparently. This place does good work just the way they conduct business is skewed
Jarod, Thank you for taking the time to share your experience. After reviewing your visit, I can understand why you were frustrated. While our technician did confirm that the front brake rotors were causing the brake pulsation you described, we clearly did not do a good enough job communicating with you throughout the day. You trusted us with your vehicle and deserved timely updates regarding our findings, parts availability, and whether the repair could be completed that same day. At Viking Automotive Advisors, we strive to provide not only quality repairs but also clear communication and a positive customer experience. In your case, we fell short of that standard, and for that I sincerely apologize. I would appreciate the opportunity to personally speak with you and make this right in your eyes, whatever that may mean. If you are willing, please contact me directly at the shop and ask for Rhonda, or email me. I would welcome the chance to learn more about your experience and see what we can do to restore your confidence in us. Thank you again for your feedback. It helps us improve. — Rhonda Svensson Owner, Viking Automotive Advisors - [email protected]
- Viking Automotive - Independent Imports