Vero Beach Auto Repair

Great customer service they took me when I had a breakdown

I had a 10:30 apt when I dropped the car off, I had told them I need the front 2 rotors replaced and asked if it will be done today, she proceeded to say if the parts are local its only about a 2-hour job. 6 hours later when I now need my car back, I get a call saying the inspection is done ( me thinking the work is done ) the $98 inspection that costed me only told me the things I already knew and asked to be replaced, seeing me disgruntled that the work I asked to be done was clearly not done, the clerk then tells me we can finish it today if the parts are local ( so again didn't even bother to search if they are local). MAM it's 4:00 and you close in an hour, you don't have parts and its a 2 hour labor job figure that one out. They also mentioned the terminal on my battery was cracked and the car has a hard time starting ( I agree it is cracked but it starts just fine always has, improbable all the sudden it shows up to the shop and doesn't want to start) So he drives the car around to me and immediately turns the car off (if it had a hard time starting smart thing would be to leave the key in and let me drive off but no i started it up no problem and drove off just fine In the end they wanted to charge me $800+ for 2 new rotors Not even in the realm of worth the money or time because day 1 is just for inspection apparently. This place does good work just the way they conduct business is skewed

Outstanding from start to finish. They performed a comprehensive PPI and answered all of my questions. Highly recommended!

This time I Had an oil change, new wipers installed, a broken rear light replaced, and set up a plan for my next visit in 6-12 months. I have been using Viking Automotive for my two years here in Vero Beach. I trust them with each of my three cars. Their service is excellent, their prices are fair, and I am always well pleased with their work.

Very knowledgeable and an expert staff.

Viking is a top notch shop for imports. They are very thorough and honest. They have always taken care of me and many times saved me money! I highly recommend.

Chris was so helpful when I brought my son's car in. I was so worried and he helped calm me down and made everything easy from that moment on.

While visiting the area for a new home, we inadvertently found a new place for maintaining our 2003 Lexus. Prior to leaving our "Ol' Kentucky Home" for the Florida Sunshine State, we had the radiator replaced on our vehicle. Upon our arrival to the Vero Beach area, our car's thermostat was responding erratically. We scanned the Carfax certified independent auto repair business listing and wisely chose Viking Automotive Advisors. We chose Viking Automotive for a couple of reasons: first, for being Carfax certified; second, for the number of years in business; and third, because of the number of positive reviews by long-time customers. My husband spoke with Kathy and she politely and respectfully guided us through the entire process for diagnostic scheduling, parts and labor estimation, and repair time-frame. She even referred us to a local car rental for a really reasonable daily rental rate. All in all, Kathy and the Viking Automotive repair staff underpromised and over-delivered on their repair services. The final costs for repairs was even within their quoted estimate. We anticipated a longer repair time and contracted for a longer car rental period. Because of Viking Automotive Advisors' swift and thorough service, we not only saved on the auto repair costs due to their reasonable rates, especially compared to dealership repair fees, we were able to turn in our rental car a day early. We are still searching for our new house in Vero Beach. However, our car has found its new and permanent home for vehicle maintenance and repairs in Viking Automotive Advisors. One last note. At the beginning of this review, I mentioned we had the radiator replaced on our Lexus prior to our long, long trip from Kentucky to Florida. Well, because we were new to the area, and many repair shops nearby were already closed at that time on a Saturday, we paid a dealership for diagnostics of what we suspected to be a thermostat problem. Unfortunately, the dealership could not diagnose the problem until the following Monday. This was to our advantage as it gave us time to further research and review the local repair businesses for a second opinion. My point? It never hurts to obtain a second opinion. We figured correctly when we suspected we would not be able to afford dealership repair prices. However, the Viking Automotive Advisors' staff did not just follow the dealership's findings. Viking Automotive performed their own completely thorough diagnostics and revealed the radiator had been improperly installed and additional leaks and previous shoddy repairs had been made requiring the replacement of parts that, had these not been replaced, would have been detrimental to our car in the near future. Viking repair staff provided us with not only photographic evidence, but a container of the parts that replaced during the repair process. We could not be happier as we drove our 2003 Lexus LS430, with 187k miles and cool cabin temps, off of the lot and onto our next Florida adventure. Yes, we will definitely be returning to Viking Automotive Advisors for scheduled oil changes, tune-ups, and whatever may come up for our golden retirement vehicle.