When you hand over your vehicle to a service center, you’re not simply paying for a repair — you’re placing trust in the people behind the tools. You expect your car to be treated with care, precision, and respect for the responsibility that comes with the work. That trust was broken here. I brought my SUV in for service twice, and I believe it came back scratched on both occasions. That alone is frustrating. But what struck me more deeply — and compelled me to write this — was how my concerns were handled. I calmly raised the issue with the sales rep, Marci. I didn’t demand blame or compensation; I simply asked that the technicians be made aware and exercise more caution. Her response? “We’re human. We make mistakes. If and when we do, we will fix it” How can you lead with “we’re human, we make mistakes” when dealing with someone’s vehicle — something people depend on for their safety and daily life? Hoping for accountability, I spoke with the owner, only to hear: “Issues happen here.” Let that sink in. The person in charge openly admitted that damage and problems are simply part of the business. No apology, no reflection — just resignation to mistakes being inevitable and accepted. But that’s not how it should be. Automotive work is not casual labor. It demands attention to detail, deliberate care, and above all, a deep pride in the craft. Mistakes may happen, yes, but to treat them as routine is to abandon the very foundation of professional integrity. What kind of philosophy is it to say, “We’re human, we make mistakes” — and stop there? If that’s the mindset, how can any customer trust you with their brakes, their engine, or their safety? Precision and accountability aren’t optional — they are fundamental. This experience left me not just dissatisfied, but disheartened. What’s missing here isn’t merely care for a vehicle — it’s care for the principle of doing things right. If you believe, as I do, that craftsmanship still matters — and that trust must be earned, not shrugged off — I urge you to take your business elsewhere.