5

Such a breath of fresh air going to a professional establishment and not feeling like you're being taken advantage of. Front desk was very kind and helpful for scheduling. The manager talked me through everything needed for repairs and even gave me helpful preventive maintenance measures to take moving forward. From the moment I handed my keys off I knew my truck was in good hands. This is the place to go if your vehicle needs services or repairs in Vero Beach.

5

Viking Automotive is terrific. They take great care of our vehicles.

5

I really value the professionalism, expertise and overall excellence at this family owned automotive service shop. They help to quell my anxiety over the unknown fear of an expensive repair, provide a tier of cost options if available, & I feel heard, valued and I appreciate their excellence in communication. They have a beautiful lobby area, offer snacks and drinks, even 4-legged working dogs to greet you and get your mind off of your automotive repairs! They are the perfect solution for excellence in automotive maintenance and repair- don’t hesitate to give them a try!

5

Honest, caring and fair……. Would not hesitate to use again.

5

Kevin makes the experience pleasant. His knowledge of my car and his explanation of what was done is excellent

5

Very professional service, straightforward & transparent cost & recommendations. More convenient than dealer servicing and in town.

Thanks for the amazing feedback, Jim! We are thrilled to hear that you had a positive experience at our service center. Our team works hard to provide top-notch service and convenience. We look forward to assisting you again in the future!

- Viking Automotive - Independent Imports
5

Your 5 STARS made our teams day! Thank you for putting your trust in us!

- Viking Automotive - Independent Imports
4

5

When it comes to service you guy know what it is all about, fantastic looking forward to my next visit.

Thank you, Kenny, for the fantastic review! We are thrilled to hear that you had a great experience with us. We can't wait to welcome you back for another visit!

- Viking Automotive - Independent Imports
1

When you hand over your vehicle to a service center, you’re not simply paying for a repair — you’re placing trust in the people behind the tools. You expect your car to be treated with care, precision, and respect for the responsibility that comes with the work. That trust was broken here. I brought my SUV in for service twice, and I believe it came back scratched on both occasions. That alone is frustrating. But what struck me more deeply — and compelled me to write this — was how my concerns were handled. I calmly raised the issue with the sales rep, Marci. I didn’t demand blame or compensation; I simply asked that the technicians be made aware and exercise more caution. Her response? “We’re human. We make mistakes. If and when we do, we will fix it” How can you lead with “we’re human, we make mistakes” when dealing with someone’s vehicle — something people depend on for their safety and daily life? Hoping for accountability, I spoke with the owner, only to hear: “Issues happen here.” Let that sink in. The person in charge openly admitted that damage and problems are simply part of the business. No apology, no reflection — just resignation to mistakes being inevitable and accepted. But that’s not how it should be. Automotive work is not casual labor. It demands attention to detail, deliberate care, and above all, a deep pride in the craft. Mistakes may happen, yes, but to treat them as routine is to abandon the very foundation of professional integrity. What kind of philosophy is it to say, “We’re human, we make mistakes” — and stop there? If that’s the mindset, how can any customer trust you with their brakes, their engine, or their safety? Precision and accountability aren’t optional — they are fundamental. This experience left me not just dissatisfied, but disheartened. What’s missing here isn’t merely care for a vehicle — it’s care for the principle of doing things right. If you believe, as I do, that craftsmanship still matters — and that trust must be earned, not shrugged off — I urge you to take your business elsewhere.

Dear Mr. Wright, Thank you for taking the time to share your experience. While I regret that you left our shop feeling disappointed, I do feel it’s important to provide some additional context. At Viking Automotive, we take the condition of every vehicle seriously, which is why we photograph all four corners of every car before anyone touches it. This is a standard process we follow to protect both our customers and our team. In your case, the photographs clearly showed that the scratches you mentioned were present when the vehicle arrived. I understand this may have been frustrating to hear, but we rely on this process to ensure fairness and transparency for all parties. When we spoke directly, I did my best to reassure you that if we ever make a mistake, we own it and we make it right — that has always been our approach. At the same time, I believe in being honest with our customers: it would be misleading for any shop to claim that nothing can ever happen in the course of repairs. What matters is how a business handles concerns when they arise — and we stand behind our work and our accountability. I’m truly sorry that despite our efforts, this situation left you feeling disheartened. We take pride in our work, our integrity, and the trust our community places in us. I remain available if you'd like to review the photographs or discuss this further. Sincerely, Rhonda Svensson Owner, Viking Automotive

- Viking Automotive - Independent Imports
6270 20th Street Vero Beach, FL 32966 (772) 770-1277
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